Our Estimates and Pricing
We use flat rate pricing. That means you receive one clear price for the work, agreed before we begin. The price you approve is the price you pay, unless you ask for additional work, we discover something that changes the job, or local code requires extra steps. We always tell you before anything changes.
An estimate is our current price for the work described. It is not a guarantee against conditions hidden behind walls, under floors, or underground. If we find those conditions, we stop and give you a new price before continuing.
Scheduling and Appointments
- We aim to arrive within the window you are given.
- If you need to reschedule, please let us know as soon as you can so we can open the slot for another homeowner.
- If you are not home when we arrive, we will call and text to reschedule at no charge.
Emergency Service
We respond to emergencies 24 hours a day, 7 days a week across our service area. Emergency calls may carry a different rate than regular appointments. We confirm that rate with you before dispatching anyone.
Financing
Financing, including 0% introductory offers, is provided by third party lenders on approved credit. Approval, rates, and terms are decided by the lender, not by us. We help you check options on any estimate that includes water heaters, repipes, sewer work, and other larger projects.
Financing agreements are separate from our work agreement. Review the lender's terms, including the interest rate after any introductory period, before accepting.
Workmanship
We stand behind the work we do. Our technicians complete each job carefully and clean up before they leave. If a covered issue appears in work we performed, let us know and we will make it right according to the warranty terms on your invoice and state law.
Your Home and Safety
Our team wears protective shoe covers when asked, uses drop cloths, and keeps the work area tidy. We carry licensing and insurance as required in Florida. If something is ever damaged as part of our work, tell us right away so we can put it right.
Communications
By requesting service, you agree we may call, text, or email you about your request and appointments. Text messages can be stopped any time by replying STOP. Standard message and data rates may apply. This consent is separate from any consent you give to other companies.
What Is Not Covered
- Problems the technician could not reasonably see before work began
- Damage from previous work done by other companies
- Changes in local plumbing codes that come into effect after your estimate
- Wear and tear, or issues caused by misuse
Our Responsibility
We perform all work with reasonable skill and care, following Florida law and manufacturer instructions. Our responsibility for any claim is limited to the work and materials covered by your invoice, as described in the warranty on that invoice.
Governing Law
These terms are governed by the laws of the State of Florida. Any dispute will be handled in the courts of Florida.
Questions?
If anything here is unclear, ask us before work begins. We would rather answer questions up front than surprise you later.
Have Questions About These Terms?
Email [email protected] or call (239) 788-0670.